Shipping Policy for Hellstar

Last Updated: June 20, 2025

This Shipping Policy describes how Hellstar (“we,” “us,” or “our”) handles the shipping of products purchased from hellstarhoodies.com.co (the “Site”).

1. Shipping Destinations

We currently ship to the United States. Please check our website or contact customer service for specific country availability.

2. Processing Time

Orders are typically processed within 1-2 business days after payment verification. Processing time does not include weekends or holidays.

3. Shipping Methods and Delivery Times

We offer various shipping methods to meet your needs. Estimated delivery times are as follows:

•Standard Shipping: 5-7 business days

Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as customs delays, weather conditions, or carrier issues.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. You can view the exact shipping cost for your order during the checkout process before finalizing your purchase.

5. Free Shipping

We offer free standard shipping on all orders.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website.

7. Customs, Duties, and Taxes

For international orders, please be aware that customs duties, taxes, and fees may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend contacting your local customs office for more information on potential charges.

8. Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately at [Your Customer Service Email Address]. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable resolution.

9. Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete during checkout. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for re-shipping costs.