Return Policy for Hellstar

Last Updated: June 20, 2025

At Hellstar, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy. Please read the following carefully to understand our return process and requirements.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

•Timeframe: Returns must be initiated within [Number] days of the delivery date. (e.g., 30 days)

•Condition: The item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging with all tags attached.

•Proof of Purchase: A receipt or proof of purchase is required.

•Non-Returnable Items: Certain types of items are exempt from being returned, including:

•Gift cards

•Downloadable software products

•Some health and personal care items

•Items marked as final sale or non-returnable.

2. Return Process

To initiate a return, please follow these steps:

1.Contact Us: Send an email to [Your Customer Service Email Address] with your order number and the reason for your return. Please include photos if the item is damaged or defective.

2.Receive Authorization: Our customer service team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.

3.Package Your Item: Securely package the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.

4.Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [Number] business days (e.g., 7-10 business days).

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable):

•Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

•Any item that is returned more than [Number] days after delivery.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Customer Service Email Address].

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Customer Service Email Address] and follow the return process outlined above.

5. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

6. Contact Us

If you have any questions about our Return Policy, please contact us at:

Hellstar
Brooklyn Turner 13547 George Ct hellstarhoodies.com.co
Email: Orders@hellstarhoodies.com.co
Phone: +1 (307) 225-7800
Hours: Mon-Fri, 9AM-5PM PST